Cancellation Policy

At Grankay Unisex Salon, we understand that life can be unpredictable, and sometimes, you may need to reschedule or cancel your appointment. To ensure that we can accommodate all of our clients and maintain a high standard of service, we have established the following cancellation policy:

    • Cancellation Notice
      We kindly request that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us the opportunity to fill the appointment slot and offer it to another client.
    • Late Cancellations
      Cancellations made less than 24 hours before your scheduled appointment time will be subject to a [percentage]% cancellation fee. This fee is charged due to the difficulty in filling last-minute cancellations.
    • No-Show Policy
      If you do not show up for your appointment and fail to provide any notice, a no-show fee of [percentage]% of the scheduled service(s) will be charged. This policy helps us manage our schedule effectively and fairly.
    • Rescheduling
      If you need to reschedule your appointment, please contact us as soon as possible. Rescheduling within the 24-hour notice period is treated as a late cancellation and may be subject to the same cancellation fee.
    • Emergency Cancellations
      We understand that emergencies happen. If you need to cancel or reschedule due to a genuine emergency, please contact us directly. We may waive the cancellation fee at our discretion, depending on the circumstances.
    • Refunds
      Cancellation fees will be charged to the payment method on file. No refunds will be issued for late cancellations or no-shows.
    • Multiple Cancellations
      Clients who repeatedly cancel appointments without adequate notice may be required to pay a deposit when booking future appointments or may be declined service.

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